Return & Refund Policy

Last updated: April 14, 2026  |  Tyo Corporation

The Tyo Worksystem is a custom-configured, made-to-order product built to your exact specifications. Because each unit is manufactured individually after your approval, our return policy reflects the nature of custom production while ensuring you never take on unnecessary risk.

1. Pre-Order Deposit — 100% Refundable

Your $25 reservation deposit is fully refundable at any time before your build enters production. No questions asked. No fees. No hoops.

To request a deposit refund, email [email protected] with your name and order reference. Refunds are processed within 5-7 business days to your original payment method.

2. Configuration Phase — Full Cancellation Window

After placing your deposit, a build specialist contacts you to design your custom configuration. During this phase, you may cancel at any time for a full refund of your deposit.

Once your build specialist presents your final configuration and pricing, you have a 3-5 business day review window to approve or cancel. If you cancel during this window, your full deposit is refunded.

3. Post-Approval — Custom Production

Once you approve your build and production begins, your Tyo Worksystem is manufactured to your exact specifications using additive manufacturing processes. Because each unit is custom-built:

Orders cannot be canceled after production has started. This is standard for custom-manufactured, made-to-order products. Your build specialist confirms the production start date during your approval call, so there is no ambiguity about when this window closes.

4. Defective or Damaged Products

If your Tyo Worksystem arrives with manufacturing defects or shipping damage, contact us within 14 days of delivery at [email protected] with photos of the issue.

We will, at our discretion:

Repair the defective component at no cost, replace the defective component or unit at no cost, or issue a full refund including return shipping.

Return shipping for defective or damaged products is covered by Tyo Corporation. We will provide a prepaid return label.

5. Non-Defective Returns

Because the Tyo Worksystem is custom-configured and built to order, we cannot accept returns of non-defective units. Each system is manufactured specifically for its owner — case count, module selection, colorway, and power configuration are unique to each build.

If you are unsatisfied with your Tyo Worksystem for any reason, please contact us at [email protected]. We work with every customer to resolve concerns, including configuration adjustments and component replacements where possible.

6. Warranty

Every Tyo Worksystem is backed by a limited warranty covering manufacturing defects in materials and workmanship. Warranty details are provided with your order confirmation. Warranty claims follow the same process as defective product returns (Section 4).

7. How to Request a Refund or Return

For all refund requests, cancellations, or return inquiries:

Email: [email protected]
Subject line: Refund Request — [Your Name]
Include: Your name, order reference or email used to place the deposit, and reason for the request.

We respond to all refund requests within 2 business days. Deposit refunds are processed within 5-7 business days.